Top all-time · #19751
Assembled
Company blog · assembled.com/blog · on HN as johnjwangprogrammingai
Assembled is the company blog at assembled.com, writing about programming and ai. Since 2019, 3 different Hacker News readers have linked it 39 times, most often “Show HN: Assembled – Scale great customer support”. It is still writing: the last post was on 2026-11-02, and you can follow it by feed.
Too few sampled comments (1) to say how often HN recommends it.?
Why HN links it
Assembled is a workforce management company, linked in a 2024 'Who is hiring' post for an infrastructure engineer role. The comment does not discuss its writing.
Summarised by Claude from a sample of 1 HN comments that link here. Each comment is marked recommending, critical or neutral (citing without judging); how this works.
Schedule, forecast, and manage human agents, BPO vendors, and AI agents in one platform. Trusted by Ramp, Canva, and HubSpot.
Most-linked posts?
- /careers-at-assembled2 people · 4 mentions · first linked 2023-06-01
- /2 people · 3 mentions · first linked 2019-05-01
- Show HN: Assembled – Scale great customer support2 people · 2 mentions · first linked 2020-03-11
What Hacker News says?
Assembled | Frontend Software Engineer | San Francisco, CA | Full-time Assembled ( https://www.assembled.com/ ) aims to transform and elevate customer support and provides the tools for modern organizations to do so in a scalable way. Our workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. We're a small team (8 total, 5 eng…
Comment linking /
on “Ask HN: Who is hiring? (August 2020)”Submitted Why I code as a CTO as a story · 308 points
HN discussionAssembled ( https://assembled.com/ ) | San Francisco, CA | Software engineer -- AI & New Products, Product Manager -- AI & New Products We're hiring a frontend focused engineer and a product manager to join our New Products Team. We work with some of the top brands in the world in customer support (Stripe, Etsy, Robinhood, DoorDash, etc.) and we're launching a new AI product to streamline support workflows. You'd be…
Comment linking /blog/a-conversation-with-the-team-behind-assembleds-big-bet-on-ai
on “Ask HN: Who is hiring? (May 2024)”Submitted Better RAG Results with Reciprocal Rank Fusion and Hybrid Search as a story · 249 points
HN discussionAssembled | Software Engineer, Product Manager | San Francisco or New York | Full-time Assembled helps customer support teams resolve issues with the right agent, providing the right answer, at the right time. Over 300 industry leaders, including Etsy, Stripe, and Georgia's Department of Human Services, use Assembled’s workforce management and GenAI-powered automation products to make optimal staffing decisions, imp…
Comment linking /careers-at-assembled
on “Ask HN: Who is hiring? (July 2024)”Submitted Using LLMs to enhance our testing practices as a story · 186 points
HN discussionAssembled | Software Engineer | San Francisco, CA | https://www.assembled.com/ | Full-time Assembled is rebuilding how customer support teams operate. We’re building a platform that manages shifts, automates schedule changes, and routes realtime information for customer support teams. Our customers include fast growing tech companies like Stripe, Casper, GoFundMe, and many more. We’re a small company looking for fou…
Comment linking /
on “Ask HN: Who is hiring? (May 2019)”Submitted Show HN: Assembled – Scale great customer support as a story · 137 points
HN discussionAssembled | USA (Plan to reopen office in San Francisco, CA) | Full-time Assembled ( https://www.assembled.com/ ) builds tools to transform and elevate customer support. Our workforce management platform helps modern support teams save time and staff more efficiently. Our customers include companies like Stripe, Harry's, and GoFundMe. We're backed by top Silicon Valley investors, including Stripe itself. Open roles:…
Comment linking /careers/product-designer
on “Ask HN: Who is hiring? (February 2021)”Submitted Old school AI isn't dead: How we achieved a 12× speedup on an NP hard problem as a story · 28 points
HN discussionAssembled | San Francisco, CA (Distributed until at least September 2021) | Full-time Assembled ( https://www.assembled.com/ ) builds tools to transform and elevate customer support. Our workforce management platform helps modern support teams save time and staff more efficiently. Our customers include companies like Stripe, Harry's, and GoFundMe. We're backed by top Silicon Valley investors, including Stripe itself…
Comment linking /careers/product-designer
on “Ask HN: Who is hiring? (April 2021)”Submitted Your LLM provider will go down, but you don't have to as a story · 24 points
HN discussionAssembled | Frontend Software Engineer | San Francisco, CA | Full-time | https://www.assembled.com Assembled provides the tools for modern organizations to scale great customer support. We’re transforming and elevating support as a function, helping such teams prove their value to the rest of the company. We’re 8 people (5 engineers) and founded in 2018 but already count innovative companies such as Stripe, Harry’s,…
Comment linking /
on “Ask HN: Who is hiring? (April 2020)”Submitted Scaling LLMs with Golang: How we serve millions of LLM requests as a story · 17 points
HN discussionAssembled | Software Engineer | San Francisco, CA | Full-time Assembled ( https://www.assembled.com/ ) builds software for modern customer support teams. Our workforce management platform allows teams to forecast volume, manage a team calendar, algorithmically generate efficient schedules, and much more. We’re a small team (6 total, 4 engineers) founded in 2018 but already count forward-thinking companies such as Go…
Comment linking /
on “Ask HN: Who is hiring? (November 2019)”Submitted How we learned to stop worrying and love the AI (in coding interviews) as a story · 16 points
HN discussionAssembled ( https://assembled.com/ ) | San Francisco, CA | Software engineer -- Assist, Product Manager -- Assist Help us build an AI issue resolution engine for customer support. We work with some of the top brands in the world in customer support (Stripe, Etsy, Robinhood, DoorDash, etc.) and we're building a new AI product to streamline support workflows. You'd be one of early people on our AI product and you'd wo…
Comment linking /blog/better-rag-results-with-reciprocal-rank-fusion-and-hybrid-search
on “Ask HN: Who is hiring? (June 2024)”Submitted Building Customizable Roles at Assembled as a story · 14 points
HN discussionAssembled | Software Engineer, Product Manager | San Francisco or New York | Full-time Assembled helps customer support teams resolve issues with the right agent, providing the right answer, at the right time. Over 300 industry leaders, including Etsy, Stripe, and Georgia's Department of Human Services, use Assembled’s workforce management and GenAI-powered automation products to make optimal staffing decisions, imp…
Comment linking /careers-at-assembled
on “Ask HN: Who is hiring? (August 2024)”Submitted Code review bottlenecks: How we hill climbed our way to higher PR throughput as a story · 9 points
HN discussionAssembled ( https://assembled.com/ ) | San Francisco, CA | Software engineer - Infrastructure | Hybrid We're hiring an engineer to rework critical components of our infrastructure. Some examples include improving our caching mechanisms to deliver millions of real-time, user-facing metrics, and building data pipelines to support machine learning models that predict volume and generate staffing requirements. Assembled…
Comment linking /
on “Ask HN: Who is hiring? (April 2024)”Submitted We shipped GPT-5 support before lunch as a story · 3 points
HN discussionAssembled ( https://assembled.com/ ) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers working on our AI product that assists customer support agents and automates common workflows. You'd report into me (CTO & Co-founder) and would get to shape the early stages of development on the product. Read mo…
Comment linking /blog/a-conversation-with-the-team-behind-assembleds-big-bet-on-ai
on “Ask HN: Who is hiring? (April 2024)”Assembled | Software Engineer, Product Manager | San Francisco or New York | Full-time Assembled helps customer support teams resolve issues with the right agent, providing the right answer, at the right time. Over 300 industry leaders, including Etsy, Stripe, and Georgia's Department of Human Services, use Assembled’s workforce management and LLM-powered automation products to make optimal staffing decisions, impro…
Comment linking /careers-at-assembled
on “Ask HN: Who is hiring? (October 2024)”Assembled | Software Engineer, Senior Software Engineer, Engineering Manager, UX Developer | Full Time | SF, NYC We're transforming customer support for the most modern companies in the world. Our customers include Stripe, Etsy, Zoom, and Asana among others. We solve deep technical and algorithmic problems (how do you forecast support demand, how do you schedule thousands of agents within shift constraints, etc.) wh…
Comment linking /careers-at-assembled
on “Ask HN: Who is hiring? (July 2023)”Assembled | San Francisco, CA | Full-time | Software Engineer / ML Engineer — New Products Assembled is building software to transform and elevate customer support teams. We help industry leaders like Brooks Running, Stripe, and Zoom get the right person, at the right time, with the right answers in front of their end customers. More specifically, our workforce and BPO management products enable efficient staffing o…
Comment linking /careers-at-assembled
on “Ask HN: Who is hiring? (November 2023)”Assembled | Software Engineer, Senior Software Engineer, Engineering Manager | Full Time | SF, NYC We're transforming customer support for the most modern companies in the world. Our customers include Stripe, Etsy, Zoom, and Asana among others. We solve deep technical and algorithmic problems (how do you forecast support demand, how do you schedule thousands of agents within shift constraints, etc.) while priding ou…
Comment linking /careers-at-assembled
on “Ask HN: Who is hiring? (June 2023)”