Top all-time · #1278
blog.intercom.com
Company blog · blog.intercom.comstartupsprogramming
blog.intercom.com is the company blog at blog.intercom.com, writing about startups and programming. Since 2016, 53 different Hacker News readers have linked it 83 times, most often “The “Run Less Software” philosophy”. No feed was found, so read it on the site itself.
Too few sampled comments (9) to say how often HN recommends it.?
Why HN links it
HN readers link Intercom's blog for product and design writing, including posts on RICE prioritisation, personas and jobs-to-be-done, and the MVP cupcake analogy. Commenters call it a favourite product design blog.
Summarised by Claude from a sample of 9 HN comments that link here. Each comment is marked recommending, critical or neutral (citing without judging); how this works.
Most-linked posts?
- The “Run Less Software” philosophy5 people · 5 mentions · first linked 2018-02-26
- Engineering a culture of psychological safety5 people · 5 mentions · first linked 2017-06-22
- Your product is already obsolete4 people · 4 mentions · first linked 2016-11-07
- The full stack design system2 people · 2 mentions · first linked 2017-04-04
- Why voice will be the dominant chatbot interface2 people · 2 mentions · first linked 2017-02-06
- Rapid response: how we fixed our on call process to avoid engineer burnout2 people · 2 mentions · first linked 2018-04-28
- Launch mode vs. iterate mode2 people · 2 mentions · first linked 2016-12-22
- High Imact 1:1 Meetings2 people · 2 mentions · first linked 2017-01-31
- Great product managers don’t spend their time on solutions2 people · 2 mentions · first linked 2017-05-20
- People leave managers, not companies2 people · 2 mentions · first linked 2017-03-07
What Hacker News says?
Intercom | Dublin, Ireland and London, UK | SOFTWARE ENGINEERING MANAGER | SENIOR SOFTWARE ENGINEER | SUPPORT ENGINEER | Full Time | ONSITE | SaaS | Startup WHAT: We’re on a mission to make business communication personal. As one of the top 5 fastest growing software companies of our generation, we grew from $1-50M in ARR in three years and more than 17,000 businesses use Intercom to connect with a billion people wo…
Comment linking /what-we-shipped-2016-year-in-review/
on “Ask HN: Who is hiring? (October 2017)”Submitted People leave managers, not companies as a story · 528 points
HN discussionThis hits the nail on the head. Optimization is very, very rarely completely „free“ - and usually a concious trade of some property for another trait that‘s deemed more important in a specific case. Simplicity for performance. Code size for compilation speed. Startup time for architectural complexity. UX for security. For a great product, you need to say „no“ much more often than not. Do one thing and do it well. Be…
Comment linking /product-strategy-means-saying-no/
on “Python startup time: milliseconds matter”Submitted Browsers, not apps, are the future of mobile as a story · 378 points
HN discussionIntercom have some great blogs: https://blog.intercom.com/ https://engineering.intercom.com/
Comment linking /
on “Ask HN: Which companies have the best blogs written by their engineering team?”Submitted The “Run Less Software” philosophy as a story · 210 points
HN discussionOn a simple level, RICE scoring can help: https://blog.intercom.com/rice-simple-prioritization-for-pro...
Comment linking /rice-simple-prioritization-for-product-managers/
on “Ask HN: Product Managers, how did you get there and what's your background?”Submitted Great product managers don’t spend their time on solutions as a story · 165 points
HN discussionTheir older article of matching personas with Jobs-to-Be-Done has always been a good one: https://www.nngroup.com/articles/personas-jobs-be-done/ So is Intercom's: https://blog.intercom.com/when-personas-fail-you/ It also depends where you use these. While personas are often low value in product design and UX (where JTBD can shine), in marketing and sales personas can be a big help (although even there, JTBD has str…
Comment linking /when-personas-fail-you/
on “Why Personas Fail”Submitted There are no small changes (2011) as a story · 54 points
HN discussionAs the other response said, you're confusing revenue with earnings. Very few companies have a revenue multiple of 13x. Looking at this chart https://blog.intercom.com/wp-content/uploads/2014/07/4-forwa... it looks like Dropbox can expect something in the 6x-10x range, valuing them at $4.5-7.5B.
Comment linking /wp-content/uploads/2014/07/4-forward-revenue-growth-1000.png
on “Dropbox Could Have One of 2017’s Most Interesting IPOs”Submitted Shipping is your company’s heartbeat (2013) as a story · 35 points
HN discussionFound where I saw the cake analogy specifically: https://blog.intercom.com/start-with-a-cupcake/
Comment linking /start-with-a-cupcake/
on “Alternative to the MVP: Simple, Lovable and Complete”Submitted Setting targets for a new feature as a story · 34 points
HN discussionOP here. Feature Audit is an analytics tool that gives SaaS owners a quick answer to the following question: “how many people are actually using each of our product’s features?” It's inspired by this Des Traynor post ( https://blog.intercom.com/before-you-plan-your-product-roadm... ) that I've returned to many times over the years, and finally decided, "someone should build that." If you're a founder, PM, or enginee…
Comment linking /before-you-plan-your-product-roadmap/
on “Show HN: Feature Audit – Easily See Which Features Your Customers Actually Use”Submitted Run Less Software as a story · 18 points
HN discussionInside Intercom, hands down. https://blog.intercom.com
Comment linking /
on “Ask HN: What is your favorite product design blog to follow?”Submitted How Intercom got our first customers as a story · 11 points
HN discussionSubmitted How Intercom built their interview process to be personal and transparent as a story · 10 points
HN discussionSubmitted Making the transition from consultant to product engineer as a story · 9 points
HN discussionSubmitted Dribbble CEO Zack Onisko on building a business around community as a story · 7 points
HN discussionSubmitted Putting $125M to work for you, our customers as a story · 6 points
HN discussionSubmitted Intercom publishes growth and revenue metrics as a story · 5 points
HN discussionSubmitted Ingredients to build a product first company as a story · 4 points
HN discussionSubmitted Engineering a culture of psychological safety as a story · 4 points
HN discussionSubmitted Why ‘mobile first’ may already be outdated as a story · 4 points
HN discussionSubmitted Vanity metrics, the future, and 100,000 thank yous as a story · 4 points
HN discussionSubmitted Intercom Educate as a story · 4 points
HN discussionSubmitted Run Less Software as a story · 3 points
HN discussionSubmitted Engineering a culture of psychological safety – Inside Intercom as a story · 3 points
HN discussion
