Top all-time · #3974
blog.statuspage.io
Company blog · blog.statuspage.iobusinessstartups
blog.statuspage.io is the company blog at blog.statuspage.io, writing about business and startups. Since 2013, 19 different Hacker News readers have linked it 62 times, most often “StatusPage.io Joining the Atlassian Family”. No feed was found, so read it on the site itself.
Too few sampled comments (7) to say how often HN recommends it.?
Why HN links it
HN readers link the Statuspage company blog for posts on customer communication, such as why public apologies fail. Other links point to its Atlassian acquisition announcement and a customer-service email experiment.
Summarised by Claude from a sample of 7 HN comments that link here. Each comment is marked recommending, critical or neutral (citing without judging); how this works.
Most-linked posts?
- StatusPage.io Joining the Atlassian Family3 people · 3 mentions · first linked 2016-07-14
- We Filed 100 Support Tickets to Learn How to Send Better Customer Service Emails2 people · 3 mentions · first linked 2016-01-30
- Funding your startup with a "one week on, three weeks off" consulting setup2 people · 2 mentions · first linked 2013-05-06
- Why most public apologies suck2 people · 2 mentions · first linked 2015-11-25
- Onboarding New Engineers: Pros and Cons of Common Strategies2 people · 2 mentions · first linked 2015-10-19
- Private Status Pages – Keep Internal Informed2 people · 2 mentions · first linked 2016-01-22
- Insights from StatusPage into the S3 outage2 people · 2 mentions · first linked 2017-03-31
- We Tried Building a Remote Team and It Sucked2 people · 2 mentions · first linked 2015-03-13
What Hacker News says?
If you're actually interested in the topic, here's an absolutely fantastic blog post on the subject: http://blog.statuspage.io/why-public-apologies-suck Some important bits: >4 PARTS OF A BAD APOLOGY - Justifying the offending actions or words. - Blaming the victim. - Making excuses. - Minimizing the consequences. >8 PARTS OF AN EFFECTIVE APOLOGY - You actually have to use the words I’m sorry. - Acknowledge that you…
Comment linking /why-public-apologies-suck
on “Namecheap live chat social engineering leads to loss of 2 VPS”Submitted Steps To $5,000 In Monthly Recurring Revenue as a story · 357 points
HN discussionOfficial blog post here: http://blog.statuspage.io/joining-the-atlassian-family
Comment linking /joining-the-atlassian-family
on “Atlassian Acquires StatusPage”Submitted Growing From $5,000 to $25,000 in MRR as a story · 179 points
HN discussionThanks for the comment. Work on the product started in October with a 3 week on product vs. 1 week consulting model ( http://blog.statuspage.io/funding-your-startup-with-a-one-we... ).
Comment linking /funding-your-startup-with-a-one-week-on-three-weeks-off-setup
on “Steps To $5,000 In Monthly Recurring Revenue”Submitted We Tried Building a Remote Team and It Sucked as a story · 116 points
HN discussionOne of the main problems while I was researching about status page services and saw many having the same doubts here was about where to deploy the status page. Besides this market has a lot of players even the biggest one had problem when the big S3 outage happened last year (see ref-1). What about do not depend on a centralized infrastructure to deploy you status page and kept always alive? This project aims to dep…
Comment linking /a-birds-eye-view-of-the-amazon-s3-outage
on “Show HN: A Decentralized StatusPage on IPFS”Submitted How We Support 1,650 Customers with One Representative as a story · 91 points
HN discussionNot sure if you'd consider StatusPage.io as a "clear leader". They claim to have around 2000 customers ( http://blog.statuspage.io/introducing-private-status-pages ) which I consider a small number of a potential target group. From some other posts, their revenue is around $3M/annually. So if this is a $5M potential market, probably there is a clear winner. If this is a $100M potential market, things are just starti…
Comment linking /introducing-private-status-pages
on “Ask HN: Is it worth starting a SaaS in a niche that already has a clear leader?”Submitted How We Increased Our Conversion Rate By 311% as a story · 91 points
HN discussionIf you're interested in a similar post, StatusPage emailed 100 companies a few months ago and wrote it up here: http://blog.statuspage.io/customer-service-email I'd really prefer to see the questions and depth of reply. Time to respond can be easily lower bounded by giving a shitty answer fast. In my experience, customers are much happier with a response that takes longer, if they: 1) know it will come and 2) know i…
Comment linking /customer-service-email
on “Emailing SaaS companies to test support time”Submitted Happy Birthday, StatusPage.io as a story · 66 points
HN discussionI composed a list of fully remote startups. Not just "Remote OK" companies, but "Fully Remote" companies. I made this list for people who / want to work in a remote team / are making products for distributed teams / want to know how to do remote work better There can be missed companies. Let me know if you know other companies that should be on this list. I removed one company after reading this: http://blog.statusp…
Comment linking /we-tried-building-a-remote-team-and-it-sucked
on “Show HN: List of Fully Remote Startups”Submitted Good User Experience Means More Than A Good Product as a story · 59 points
HN discussionSubmitted Why most public apologies suck as a story · 58 points
HN discussionSubmitted Funding your startup with a "one week on, three weeks off" consulting setup as a story · 53 points
HN discussionSubmitted StatusPage.io's User Onboarding Toolbox as a story · 45 points
HN discussionSubmitted The Value of Being Transparent, Especially When It's Hard as a story · 44 points
HN discussionSubmitted Control your status page with Hubot as a story · 44 points
HN discussionSubmitted Why Founders Shouldn't Delegate Support Too Early as a story · 40 points
HN discussionSubmitted Communicating like a pro during an outage – learning from Twilio as a story · 38 points
HN discussionSubmitted Why DNSimple Has a Dedicated Status Page Domain as a story · 36 points
HN discussionSubmitted The Growth Hacker Movement Is Poisonous as a story · 26 points
HN discussionSubmitted Integrating StatusPage.io(S2013) with PagerDuty(S2010) as a story · 23 points
HN discussionSubmitted Startup Sales For Founders as a story · 20 points
HN discussionSubmitted Level Up Your 404, 500, and Maintenance Pages as a story · 18 points
HN discussionSubmitted An Insider's Look Into Incident Management as a story · 18 points
HN discussionSubmitted Looking Back on the Largest DDoS in History as a story · 17 points
HN discussionSubmitted An Insider's Look into Incident Management: Keen IO as a story · 16 points
HN discussionSubmitted How a Content Marketing “Home Run” Jump Started Our Company as a story · 7 points
HN discussion
