Top all-time · #4169
Chatwoot
Company blog · chatwoot.com/blogbusinessstartups
Chatwoot is the company blog at chatwoot.com, writing about business and startups. Since 2017, 19 different Hacker News readers have linked it 33 times, most often “Chatwoot integrates with OpenAI for more effective support”. No feed was found, so read it on the site itself.
Too few sampled comments (16) to say how often HN recommends it.?
Why HN links it
HN readers link Chatwoot as an open-source alternative to Intercom and Zendesk, and some point to its open-sourcing story and channels page. The comments do not judge the writing itself.
Summarised by Claude from a sample of 16 HN comments that link here. Each comment is marked recommending, critical or neutral (citing without judging); how this works.
AI-powered, open-source customer support for live chat, email, WhatsApp, and social. Self-host or use our cloud: an alternative to Intercom and Zendesk.
Most-linked posts?
- Chatwoot integrates with OpenAI for more effective support9 people · 9 mentions · first linked 2020-04-20
- Building a community around an open-source product2 people · 3 mentions · first linked 2021-12-20
- /features/shared-inbox2 people · 2 mentions · first linked 2021-03-18
- /features/channels2 people · 2 mentions · first linked 2021-03-18
What Hacker News says?
Chatwoot | React Native Developer | Remote (India) https://chatwoot.com Chatwoot is a modern customer support tool for your business with an integrated AI assistant, omnichannel support desk, and knowledge base. We aim to provide everything you need for seamless customer support, all in one place. We are hiring a React Native Developer. We are a tight, efficient team based out of India. We work fully remote and pref…
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on “Ask HN: Who is hiring? (November 2025)”Submitted Failed startup to a trending open-source project: A one year followup as a story · 11 points
HN discussionYes. Chatwoot can be a viable alternative to frontapp. You can read more about channels - https://www.chatwoot.com/features/channels
Comment linking /features/channels
on “Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk”Submitted Getting to 50k self-hosted installations of Chatwoot as a story · 3 points
HN discussionIn our case, open-sourcing Chatwoot was pretty accidental. You could read the story behind how we ended up doing that over here https://www.chatwoot.com/blog/woot-journals-one-year-since-o...
Comment linking /blog/woot-journals-one-year-since-open-sourcing-chatwoot
on “Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk”Submitted Building a community around an open-source product as a story · 2 points
HN discussionPapercups is a nice product. It's good to have multiple players in the open-source space. Here are some of the thoughts which comes to my mind that differentiates Chatwoot from Papercups: 1. Omnichannel inbox [0]: Chatwoot let's you connect 7 different channels including email, whatsapp etc so that you have all your customer conversations in one place. 2. API Channel for building custom channels: Some people see Cha…
Comment linking /features/shared-inbox
on “Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk”Submitted Chatwoot integrates with OpenAI for more effective support as a story · 1 points
HN discussionThere was some issues with email continuity at that time. This is resolved and the docs for both continuity [0] and email channel [1] are updated. Let us know if you need some help setting it up, our team will be happy to take a call. [0] https://www.chatwoot.com/docs/conversation-continuity [1] https://www.chatwoot.com/docs/self-hosted/email-setup
Comment linking /docs/self-hosted/email-setup
on “Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk”Submitted Show HN: Video Calls in Live-Chat as a story · 1 points
HN discussion> If I may, what's your take on Cloudflare's upcoming DurableObjects for Workers [0] and the possibilities that entails for chat-applications like these? It seems interesting. We have not had time yet to deep dive. > I wanted to know if there are there any other models other than GitLab's that YC recommends to its startups? We have not seen any trend emerging other than open-core so far. > Also, curious why for-prof…
Comment linking /blog/building-in-the-open
on “Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk”Submitted Learnings from Building a Product Community as a story · 1 points
HN discussionYou can integrate 7 channels with Chatwoot including Email. https://www.chatwoot.com/features/channels We have a base version of CRM at the moment, we are building more on top of it.
Comment linking /features/channels
on “Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk”Submitted Building a Community Around a Product as a story · 1 points
HN discussionYes, we already integrate with Rasa.ai and Dialogflow. You can start the conversation with DialogFlow and pass it off to the agent. You can see a demo here https://www.chatwoot.com/features/chatbots and a setup guide with a sample code here https://github.com/chatwoot/dialogflow-agent-bot-demo
Comment linking /features/chatbots
on “Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk”Submitted Show HN: Chatwoot, customer support tool for Instant Messengers as a story · 1 points
HN discussionI'm working on http://chatwoot.com . Problem: Customer support still depends on age-old channels like email and phone while the world is moving fast ahead. People want instant replies to queries and all the brands have an online/phone presence. But none of them are leveraging these channels for effective customer support. Solution: Chatwoot. It's an app for multi-channel customer support. You can connect your brand'…
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on “Ask HN: What are you working on?”This is one of those tools that do one thing and do it very well. Also the pricing is convenient. Congratulations to the creators. If you want to go the open source + self hosted route, Chatwoot [1] [2] may be for you. It is more feature rich (or bloated, depending what you need) and complex to set up, defined as "Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforc…
Comment linking /features/shared-inbox
on “Show HN: Jelly – A simpler shared inbox for small teams”Very nice. Curious can you compare and contrast with https://www.chatwoot.com/ (looks like they are also similar)
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on “Launch HN: Papercups (YC S20) – Open-Core Intercom Alternative”My other two cofounders are building an open source tool - https://www.chatwoot.com/ . I'm sure they have used a lot of wisdom from this experience too.
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on “Stupid mistakes I made while building my first startup”Look at ChatWoot[1] too. It has a an OpenSource[2] self-host option. They claim to be a customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc. I have no relationship with them. 1. https://www.chatwoot.com/ 2. https://github.com/chatwoot/chatwoot
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on “SaaS services behind a startup”Congrats on the launch. We have been using Chatwoot ( https://chatwoot.com/ ) - an open source solution for customer messaging. Great to see all the open source project. How are you differentiating Airy?
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on “Show HN: Open-source conversational platform and unified messaging APIs”Found it here: https://www.chatwoot.com/pricing @pranav_rajs I couldn't see some enterprise-grade features like audit logs or privacy vault. Would love to help for free. Open source & plug-n-play: www.boxyhq.com
Comment linking /pricing
on “Show HN: Open-Source Intercom with Help Center”A combination of customer support chat (Intercom), customer relationship management / sales (Streak, NetHunt), and customer payments tracking. So basically, the stack that is needed to handle B2B customers as a startup. Currently these tools are very isolated, and where integrations exist, they are poor. We have to manage customers in 3 different systems that don't know about each other. When making sales progress o…
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on “Ask HN: Which open source versions of SaaS products would you like to see?”https://www.chatwoot.com/ https://github.com/chatwoot/chatwoot A blog post comparing several solutions: https://satchel.com/live-chat/
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on “Ask HN: Alternatives to Disqus”One of the founders / maintainers of Laudspeaker [1] here! We think its great that there are more open source options in the space and really nice design guys! Some differences: a) We have explicitly decided against a DAG approach [2] for our visual editor and use state machines as our model, so you can explicitly create things like loops, and customize journey logic more. b) Our cloud pricing is not user based, but…
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on “Launch HN: Dittofeed (YC S22) – open-source customer engagement platform”Maker here. GitX is a chrome extension that allows you to add notes/comments/ideas/thoughts in issue/PR pages and these are only visible to project collaborators and not any other users. This helps actual maintainers of the project to communicate with each other in GitHub itself and not use any other communication channel. A couple of months back, we open-sourced the project Chatwoot ( https://www.chatwoot.com/ ), w…
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on “Show HN: Private Notes for GitHub”https://www.chatwoot.com/
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on “Ask HN: Self Hosted Intercom.io Options”https://www.chatwoot.com/
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on “Placemark is going open source and shutting down”