Top all-time · #7836
Churn Buster
Company blog · churnbuster.io/blogbusinessstartups
Churn Buster is the company blog at churnbuster.io, writing about business and startups. Since 2013, 10 different Hacker News readers have linked it 22 times, most often “Stop Losing Money to Failed Stripe Payments”. No feed was found, so read it on the site itself.
Too few sampled comments (6) to say how often HN recommends it.?
Why HN links it
HN commenters point to Churn Buster, a service for recovering failed card payments and reducing churn in Stripe subscriptions. The comments don't assess any writing; the links go to the product site.
Summarised by Claude from a sample of 6 HN comments that link here. Each comment is marked recommending, critical or neutral (citing without judging); how this works.
Retention specialists who cut passive and active churn for subscription brands. Advanced dunning plus behavior-based cancel flows. See how it works.
Most-linked posts?
- Stop Losing Money to Failed Stripe Payments6 people · 13 mentions · first linked 2013-08-12
- /2 people · 2 mentions · first linked 2014-10-01
What Hacker News says?
Hey Alex, Churn Buster ( http://churnbuster.io/ ) is available via Stripe Connect to solve exactly this problem. We're in private beta right now, so please email me at andrew@churnbuster.io if you'd like to take it for a spin. We've got a number of paying customers already (including some folks who previously had their own basic webhooks integration) and they're all saving much more in rescued transactions than they…
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on “Payments Startup Stripe (YC S10) Joins the Billion Dollar Club”Submitted Our First $37,800 in Annual Recurring Revenue as a story · 132 points
HN discussionYeah, so I run http://churnbuster.io/ where we help a lot of companies with this exact issue. As a rule of thumb we would typically expect about 10% of initial charge attempts to fail for a B2B business, and it wouldn't be abnormal to see 15-20% for a B2C business. It's a huge problem, and that's even on a best-of-breed payment processor that provides automatic card updating in the background. For anyone interested…
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on “Ghost: $411k Annual Revenue with a team of 6”Submitted Churn Buster Gets Acquired as a story · 45 points
HN discussionI recently bought Shaun Inman's book "Lift Off", which was essentially his development journal for an awesome iOS game he created called The Last Rocket. Although the journal wasn't public while he was writing it, he bundled it up later started selling it for $10. When a couple friends and I started talking about creating an iOS game, I bought the book and read it in a weekend. It was worth every penny. The thing th…
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on “Do things, write about it”Submitted Is your SaaS startup leaking revenue? Here's 9 places to look as a story · 8 points
HN discussionHey, I used to run a SaaS product that solved the failed payment problem very specifically ( http://churnbuster.io ) and I'd recommend you extend that 2 week period out to something like 4 to 6 weeks. Some of our most successful customers were sending out 7-8 emails over a 6 week period. Every business is different, so YMMV, but it might help. A bunch of other thoughts on the subject that may be helpful to you here:…
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on “How our freemium plan failed”Submitted 6 strategies for fixing SaaS churn (from Buffer, Zapier, Close.io and more) as a story · 7 points
HN discussionFor the cc declined customers, you may want to look into http://churnbuster.io/
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on “How our freemium plan failed”Submitted How the teams at Buffer, Zapier and Close.io plugged their biggest revenue leaks as a story · 2 points
HN discussionBuffer really isn't the exception. They're an exception in that they've made all their data public , but my experience on both sides of the fence as someone who both runs Stripe Connect services and also manages the technology for companies who use Stripe Connect services tells me that most companies are not concerned about sharing their financials with trusted parties in exchange for a major operational benefits, w…
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on “Baremetrics for Buffer”Submitted Stop Losing Money to Failed Stripe Payments as a story · 2 points
HN discussionI don't think Stripe auto-updates. There's a service called Churnbuster whose sole purpose is to deal with this issue: http://churnbuster.io/
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on “Baremetrics for Buffer”Submitted The Fear That Haunts Teams and Hurts Customers as a story · 1 points
HN discussionJust a heads up. I went to https://manage.churnbuster.io/pricing to check out pricing. I hacked the URL to hit https://churnbuster.io/ to go to the homepage, and I get an SSL error: http://i.imgur.com/Dwoa2Hn.png
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on “Our First $37,800 in Annual Recurring Revenue”This is great Dan! I've printed out your comment and will refer back to this. Has having the free plan for W3Counter been beneficial and would you have it if you started again? I was strongly advised against having a free plan for my site ( https://touchingbase.io ) as people said it kill me on support time and dealing with people that wouldn't pay anyways. But it seems you've had a different experience. For the dec…
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on “Ask HN: Your best passive income?”I would recommend a reminder email as more of a curtsy. In terms of tracking/updating CC when they expire or have issues, checkout http://churnbuster.io/ as a way to help with Churn.
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on “Ask HN: Should I remind users that their card is about to be charged?”Storing metadata in Stripe will be a very powerful combination for third-party services that are built on top of Stripe Connect. I operate http://churnbuster.io/ and the entire feature shown in the screenshot at http://imgur.com/q10zQVv can be removed now that we're able to fetch any detail required about a customer from the record in Stripe. (These details are merged into automated emails to improve personalization…
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on “Stripe adds metadata to API”This looks really nice, and the zero-code aspect especially. A friend of mine just released a zero-code SaaS that specifically handles the dunning aspect called ChurnBuster[1] which is already saving customers on the order of thousands of dollars in LTV. I also talk about how to properly handle Stripe events in a Rails app in my ebook Mastering Modern Payments, if that's more the thing you're looking for. [2] [1]: h…
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on “Bridging the Gap: Stripe Notifications”Hey Amit! I run Churn Buster at http://churnbuster.io/ . We had a blog post hit #1 here recently, so it may have been us you were thinking about. We send emails and have a real human make phone calls to customers who have repeatedly failed a charge. On the email side, we've got a lot of optimizations and reporting baked into our service that most folks would find too difficult or time consuming to implement and main…
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on “Ask HN: What was the startup that got customers with failed payments back?”This is awesome. Can `statement_description` also be supplied when attempting to `pay` an invoice? For example, with http://churnbuster.io/ we're frequently reopening and calling `pay` on 2-3 past due invoices for customers who have been receiving service while in an email or phone campaign to get their updated payment information. Currently we automatically generate an email to the customer explaining why they're s…
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on “Dynamic statement descriptions”We handle this exact problem for lots of SaaS products, start-ups, and other companies at http://churnbuster.io/ . After a few failed re-attempts over a few days, we begin a drip campaign of notifications where we email them every few days with a sequence of different emails until they update their payment information or cancel their account. If the emails don't produce a response and we've got their phone number on…
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on “Ask HN: How do you handle failed charges for your SaaS?”
