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Enchant
Company blog · enchant.com · on HN as veesahnibusinessstartups
Enchant is the company blog at enchant.com, writing about business and startups. Since 2016, 6 different Hacker News readers have linked it 28 times, most often “Speed Is a Feature”. No feed was found, so read it on the site itself.
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28mentions?
6HN people?
2016–2025first – last linked?
Too few sampled comments (7) to say how often HN recommends it.?
Why HN links it
Commenters mention Enchant as a ticketing and shared-inbox app for email support, praising its simplicity and UX. None of the comments discuss its blog writing, so the linked posts are not assessed.
Summarised by Claude from a sample of 7 HN comments that link here. Each comment is marked recommending, critical or neutral (citing without judging); how this works.
Most-linked posts?
- /4 people · 6 mentions · first linked 2016-10-21
- Speed Is a Feature2 people · 3 mentions · first linked 2020-11-18
What Hacker News says?
Our company [0] was also hit by this too. We receive email for our customers and a portion of that is spam (given the nature of email). Google decided out of the blue to mark our attachment S3 bucket as dangerous, because of one malicious file. What's most interesting is that the bucket is private, so the only way they could identify that there is something malicious at a URL is if someone downloads it using Chrome.…
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on “Google Safe Browsing can kill a startup”Submitted What CX Looks Like in the Metaverse as a story · 4 points
HN discussionIn the space we[1] operate, there's no shortage of competitors. Over the years, I've seen that those who can unlock marketing see a lot more success, even with a shittier product. As a developer-turned-founder, a lot of marketing feels sleazy. Was it always this way? So much link-bait, fluffy posts that are really big ads, shallow content just for SEO, upvoting-rings on platforms, etc. There's so few who seem to put…
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on “Ask HN: What made your business take off that you wish you'd done much earlier?”Submitted How Custom GPTs Can Enhance Customer Service as a story · 1 points
HN discussionTotally feel your pain here. I think a lot of has to do with current JS tech- React, by design, trades off performance for developer efficiency. I'm sensitive to latency.. first thing I do when I setup a new android phone is go into the developer settings and speed up all animations. For our own company [0], we also treat speed as a top feature, though it's not something that's easily to market. It's something that…
Comment linking /speed-is-a-feature
on “Speed Is the Killer Feature”Submitted The secret to Amazon's growth - it's always Day 1 as a story · 1 points
HN discussionEnchant | Frontend Developer | Part Time | REMOTE We build software to help teams communicate with their customers. Help desks, knowledge bases, live chat. We're currently rebuilding our frontend w/ React and MobX and are looking for an experienced dev to join the team. For more details: https://www.enchant.com/careers
Comment linking /careers
on “Ask HN: Who is hiring? (June 2020)”Submitted Speed Is a Feature as a story · 1 points
HN discussionYou will like this presentation by Jonathan Blow [1], I feel the same. I am in grad school, but since my bachelor, I felt more like a craftsman than a student, I always spend more time in order to make my code 'look' beautiful to me, and be performant. I would like to work somewhere that puts emphasis on writing good software instead of chasing feature after feature. Speaking of which, speed is an oft ignored featur…
Comment linking /speed-is-a-feature
on “Move Slow and Make Things”Submitted A tiny oversight brought our app to a crawl as a story · 1 points
HN discussionEnchant | Part-Time | REMOTE | https://enchant.com We create customer centric products that help companies build meaningful connections with their customers. Currently looking for content writers to join us on our educational mission of helping small businesses succeed through customer centricity. Send an email to careers@ with some links to your published content.
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on “Ask HN: Who is hiring? (November 2020)”Exploring effective (hype-free) usage of AI in customer communications. https://enchant.com
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on “Ask HN: What are you working on? (October 2025)”For Enchant [0], we followed the "buy don't build" philosophy a lot in the early years. However, the biggest challenge has been reliability. For example, a service provider will have a 5H outage without any clear indication about what's going on or when it will get resolved. This leaves us in a difficult position to raise an incident with an unknown ETA where we can do nothing but wait. Then when it's all resolved,…
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on “Buy Don't Build”We went all-in on Enchant [0] with a set of screen mockups and potential users telling us that it was exactly what they needed. That didn't work out so well. It wasn't what they needed. They didn't buy the product. But we kept talking to those users and understanding what they thought they were getting and the problems they were hoping to solve. Those conversations gave us a better idea of what would work and helped…
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on “A founder’s guide to understanding users”When we started building Enchant [0], we used some tech that we understood well and some tech that was new and shiny. Over the years, most of the new and shiny choices eventually caused more pain than we had ever anticipated. We ended up either ripping them out or working around the problems they introduced. But I think "choose boring technology" is not a great guiding light. I've written previously about how to pic…
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on “Choose Boring Technology”I've used https://www.enchant.com/ for two small companies over the last decade, and have been happy with them. Cheaper than Zendesk, and just much simpler to use.
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on “Zendesk to be acquired”I work for a company [0] in this space. The fundamental problem is that a lot of customers will reach out on operationally expensive channels (chat, calls) about questions that are easily answered from a FAQ, knowledge base or on the website. In-chat article lookups or AI chat bots with ability to offer some information are trying to divert otherwise unnecessary requests. I do think AI chatbots are part of the futur…
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on “If AI chatbots are the future, I hate it”Self-Plug. We use our own product ( http://www.enchant.com ) to support our customers .. It covers email support, a knowledge base website, live chat widget for the marketing site (i.e. sales), and an in-app widget that offers both live chat and an embedded knowledge base. Try it out - it's faster than gmail :)
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on “Ask HN: What SaaS customer service tools does your startup use?”For our own SaaS[0], we provide a timed trial. But we regularly provide trial extensions because reality of business is that it takes time to get everybody on board and onboarded. Reading this post, I suspect '30 days of use' would result in less 'please extend the trial' emails and would mean less friction during the trial. However, there is a tradeoff: when somebody reaches out for a trial extension, it may be the…
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on “How to offer effective free trials”work-inbox-21.5k gmail-inbox-49.5k i cant imagine interacting, sorting, and deleting all those items. search works perfectly every time, never been unable to find a work email. i also cant imagine using email as a todo list over some kind of team/projectmanagement inbox software such as https://www.enchant.com/ , frontapp, intercom, missive, zendeskinbox, streak, trello, asana etc.
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on “There’s magic in mess: Why you should embrace a disorderly desk”Other than apps I’ve designed for my own use… Enchant is the first thing that comes to mind: https://www.enchant.com/ It’s a ticketing/customer support Web app. A hundred tiny UX decisions make it much more pleasant than similar apps.
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on “Ask HN: What is the best-designed software you've used?”SEEKING FREELANCER(s) - Remote, Global, Enchant ( https://enchant.com ) is looking for a UI/UX designer to iterate on SaaS product interface concepts. Email careers@ with samples of of SaaS interfaces you've designed and are proud of.
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on “Ask HN: Freelancer? Seeking freelancer? (February 2021)”We[0] use Ruby without Rails - Sinatra for the most part. I started the codebase over a decade ago now, and at the time Rails felt a little heavy (inline with your comments). That said, Rails does let you get started pretty quickly without needing much of anything else. Rails has more magic. If you prefer less magic, then Sinatra is the way. 0: https://www.enchant.com
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on “Ask HN: Who’s using Ruby for web development, without Ruby on Rails?”We've used https://www.enchant.com/ for about a decade for email support .. it's great, does exactly what is is supposed to and doesn't add a bunch of 'cruft' on top. Had to check our volume, currently over 40,000 tickets in that time. They do live chat too but we've never used that.
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on “Ask HN: Support SaaS”I’ve been really happy with Enchant: https://www.enchant.com/ It has all the ticketing features (assignment, status, etc.), but feels/acts like a very fast email reader.
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on “Ask HN: Shared mailbox tools for teams with a lot of mail?”At Enchant ( https://enchant.com ): - We launched without billing. Early customers used the product for free until we eventually built out billing - In the early days, the "mailing list" was just a loop that would send an email to signed up customers using our cloud email service provider. - We manually verify all new accounts before they can do certain things. Abuse prevention. - We offer data imports from competit…
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on “Ask HN: PG's 'Do Things That Don't Scale' Manual Examples”We use https://www.enchant.com/ It works great for email support, haven't tried their chat features, but is the sweet-spot for us in terms of features and complexity. They have an API if you want to integrate, though for a web form just feeding it through email works.
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on “Ask HN: Helpdesk/ticketing software for small SaaS company”