Top all-time · #9450
Olark Live Chat Blog
Company blog · blog.olark.combusinessstartups
Olark Live Chat Blog is the company blog at blog.olark.com, writing about business and startups. Since 2009, 8 different Hacker News readers have linked it 17 times. The last post was in 2022, but the archive is still widely read.
Too few sampled comments (2) to say how often HN recommends it.?
Why HN links it
HN readers link this blog for a live chat gender-equality experiment, cited as an example of similar bias in one-off gender-swap studies, and for a post on Olark's flat-ish company structure.
Summarised by Claude from a sample of 2 HN comments that link here. Each comment is marked recommending, critical or neutral (citing without judging); how this works.
Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers.
What Hacker News says?
Lots of one off gender swaps that have been shared and showed similar bias. Eg https://blog.olark.com/live-chat-gender-equality-experiment
Comment linking /live-chat-gender-equality-experiment
on “Overwatch Randomized Trial on Gender”Submitted Servers Deleted as a story · 52 points
HN discussioncounter-point -- olark (a ycombinator company) uses flat-ish hierarchy and works quite well https://blog.olark.com/our-world-is-no-longer-flat (disclosure: i used to work for olark, and their system works quite well)
Comment linking /our-world-is-no-longer-flat
on “Flat Will Kill You, Eventually: Why Every Company Needs Structure”Submitted Don't let the beer get warm: Iterate as a story · 47 points
HN discussionSubmitted Skip the extra tools - my customers already hang out in my inbox and buddy list as a story · 34 points
HN discussionSubmitted Note-able Ecommerce as a story · 19 points
HN discussionSubmitted From Coffeescript to React to Flux – the evolution of our front-end stack as a story · 15 points
HN discussionSubmitted Olark + Google Analytics = Understand your live chat's effectiveness. as a story · 14 points
HN discussionSubmitted Growing Your Business: Time-Effective Customer Interaction as a story · 13 points
HN discussionSubmitted Pictures of downed power lines from plane crash in Palo Alto as a story · 12 points
HN discussionSubmitted Safeguarding against social engineering attacks on live chat as a story · 10 points
HN discussionSubmitted YC Alumni Front and Olark Partner on Integration as a story · 2 points
HN discussionSubmitted How to handle customer complaints effectively as a story · 2 points
HN discussionSubmitted Turning Customer Problems into Customer Success Stories as a story · 2 points
HN discussionSubmitted Remote Creativity as a story · 1 points
HN discussionSubmitted How to start matching your employees' donations in 10 minutes or less as a story · 1 points
HN discussionSubmitted Is the SMB SaaS market too tough? as a story · 1 points
HN discussion