Top all-time · #11956
SupportBee
Company blog · blog.supportbee.combusinessstartups
SupportBee is the company blog at blog.supportbee.com, writing about business and startups. Since 2010, 6 different Hacker News readers have linked it 18 times. No feed was found, so read it on the site itself.
Too few sampled comments (1) to say how often HN recommends it.?
Why HN links it
Linked for a post on the return on being an entrepreneur versus an employee, using the story of Balsamiq's founder starting the company on nights and weekends after leaving his job.
Summarised by Claude from a sample of 1 HN comments that link here. Each comment is marked recommending, critical or neutral (citing without judging); how this works.
Read the latest articles about customer support, team collaboration, and building better support experiences.
What Hacker News says?
SupportBee • California • REMOTE SupportBee is the easiest way for companies to manage their customer support emails. While staying close to an email like experience, SupportBee gives them the tools needed to effortlessly collaborate with their entire team on support tickets. We truly believe in the idea of collaborative customer support and all our plans offer unlimited logins. We are bootstrapped, profitable and h…
Comment linking /2015/11/17/how-we-work/
on “Ask HN: Who is hiring? (March 2016)”Submitted Insight into CD Baby's Customer Support - An Interview with Derek Sivers as a story · 53 points
HN discussionSupportBee • California • REMOTE SupportBee is the easiest way for companies to manage their customer support emails. While staying close to an email like experience, SupportBee gives them the tools needed to effortlessly collaborate with their entire team on support tickets. We truly believe in the idea of collaborative customer support and all our plans offer unlimited logins. We are bootstrapped, profitable and h…
Comment linking /2015/11/17/how-we-work/
on “Ask HN: Who is hiring? (February 2016)”Submitted Delivering Wow Customer Service: An Interview with Valerie Liberty from Balsamiq as a story · 34 points
HN discussionSupportBee • California • REMOTE SupportBee is the easiest way for companies to manage their customer support emails. While staying close to an email like experience, SupportBee gives them the tools needed to effortlessly collaborate with their entire team on support tickets. We truly believe in the idea of collaborative customer support and all our plans offer unlimited logins. We are bootstrapped, profitable and h…
Comment linking /2015/11/17/how-we-work/
on “Ask HN: Who is hiring? (April 2016)”Submitted I attach a face to customer emails – An interview with Mike from Carbonmade as a story · 29 points
HN discussion"This unexpected success is just unbelievable. When we video chat, we still want to pinch ourselves through the monitor. Peldi started Balsamiq on nights and weekends, and now it is supporting half a dozen families. We were lucky to able to learn so much in our former jobs at Macromedia and Adobe. If he hadn't had the courage to leave, if the stars hadn't aligned just right" If that is not a real, tangible definitio…
Comment linking //2010/12/02/delivering-wow-customer-service-an-interview-with-valerie-liberty-from-balsamiq/
on “The ROI on being an entrepreneur vs. an employee”Submitted Never had an angry user? It’s likely they don’t care – An interview with Wufoo as a story · 29 points
HN discussionI think pricing by logins for a support tool is just dumb and prevents you from delivering great customer support. That's why we are working on SupportBee - http://blog.supportbee.com/2011/07/28/why-pricing-by-logins-...
Comment linking /2011/07/28/why-pricing-by-logins-for-a-support-tool-is-nuts/
on “Bushido (YC S11): An App Store For The Web That Can Kickstart Your Side Projects”Submitted ‘Companies don’t need large support teams’ – Interview with Gianni from Disqus as a story · 21 points
HN discussionSubmitted "Community driven support can hurt your startup" – Interview with Paras from VWO as a story · 16 points
HN discussionSubmitted Why pricing by logins for a support tool is nuts as a story · 15 points
HN discussionSubmitted Support is marketing investment–An interview with Dean Levitt from Mad Mimi as a story · 15 points
HN discussionSubmitted Why we are crazy enough to build another Help Desk Software as a story · 10 points
HN discussionSubmitted The ultimate Dilbert moment: 100% Customer Dissatisfaction as a story · 10 points
HN discussionSubmitted Fanatical Support via Social Media – An interview with Rob from Rackspace as a story · 8 points
HN discussionSubmitted Are you faking good customer support? as a story · 4 points
HN discussionSubmitted Email Support – The most challenging but the most rewarding as a story · 2 points
HN discussion